This Refund and Return Policy explains how return requests and refunds are handled for orders placed with Kavunoo, including personalized and custom products.
We understand that customers may have questions or concerns after receiving a customized item. Please review the policy below to understand return eligibility, how to submit a request, and what to expect during the refund process.
If you need assistance, contact our customer support team at [email protected].
1. Return Window
Eligible return requests must be submitted within 30 days of the delivery date.
Requests submitted more than 30 days after delivery may not be eligible for a return or refund, subject to applicable law.
Please refer to your delivery information when determining whether your request falls within the return window.
2. Return Eligibility
To be considered for a return, an item should generally meet the following conditions:
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It is unused and in the same condition as received.
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It includes its original packaging, when applicable.
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Original accessories and included components are present.
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A valid order number or proof of purchase is provided.
Items that do not meet the applicable return requirements may not qualify for a refund. All requests are reviewed based on the product, the circumstances, and applicable law.
3. Personalized and Custom Products
Personalized and custom products are prepared according to customer-selected photos, text, designs, or other customization options.
For this reason, personalized products may not be eligible for return simply because of a change of mind, personal preference, or an incorrect selection submitted by the customer.
Please review your customization details carefully before placing an order, including uploaded images, spelling, names, dates, sizes, and selected options.
If a personalized product arrives damaged, has a product-related defect, or does not match the customization details submitted with your order, please contact us within 7 days of delivery. We will review the issue and explain the available next steps.
Nothing in this policy limits any rights you may have under applicable law.
4. Non-Returnable Items
Unless otherwise required by applicable law, the following items are generally not eligible for return:
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Personalized or custom products without a product-related issue.
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Items for which the return request is submitted more than 30 days after delivery.
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Products that have been used, altered, or damaged after delivery.
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Items missing applicable original components or accessories.
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Items that do not meet the relevant return requirements.
If you believe an item is defective, damaged, incorrect, or otherwise does not meet your order details, please contact us so we can review your situation.
5. How to Request a Return
Step 1: Contact Us
Email [email protected] and include:
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Your order number
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The reason for your request
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Relevant details about the product
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Photos of the item, if the issue involves damage, an incorrect item, or another product-related concern
Step 2: Request Review
Our customer support team will review the information you provide and explain the next steps.
Submitting a return request does not automatically mean that the return or refund has been approved.
Step 3: Follow the Return Instructions
If your return is approved, we will provide the applicable return instructions.
Please do not send an item back before receiving instructions from our support team. Items sent without prior authorization may be delayed or may not be processed correctly.
Step 4: Return Inspection
Once an approved return is received, we will inspect the item when applicable and notify you of the outcome of the return review.
6. Return Shipping Costs
Returns Related to a Product Issue
If an item arrives damaged, incorrect, defective, or with another verified product-related issue, we will review the circumstances and explain the appropriate resolution, including any applicable return shipping arrangements.
Customer-Requested Returns
For eligible returns requested because of a change of mind, personal preference, or an incorrect selection, the customer may be responsible for applicable return shipping costs.
We do not charge a restocking fee for approved returns.
7. Return Address
Please do not send returned products to our company address unless our customer support team specifically instructs you to do so.
If a return is approved, we will provide the appropriate return address and instructions where applicable.
8. Refund Process
After an approved return is received and inspected, where applicable, we will notify you of the refund decision.
If a refund is approved, it will generally be issued to the original payment method.
Refund processing typically begins within 5 business days after approval. The time required for the funds to appear in your account may vary depending on your payment provider, bank, or financial institution.
9. Exchanges
We do not currently offer direct product exchanges.
If you need a different product or customization option, please contact our support team to discuss the options available for your order.
A replacement purchase or new order, if applicable, may require separate processing and payment.
10. Damaged, Incorrect, or Defective Items
If your order arrives damaged, incorrect, incomplete, or with another product-related issue, please contact us within 7 days of delivery.
To help us review your request, please provide:
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Your order number
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A description of the issue
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Photos of the product, when applicable
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Photos of the packaging, if relevant
Our team will review the details and explain the available next steps based on the circumstances and applicable policies.
11. Late or Missing Refunds
If you have received confirmation that a refund was issued but the funds have not appeared in your account, please:
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Check your account again after allowing additional processing time.
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Contact your bank, card issuer, or payment provider to ask whether the refund is pending.
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Confirm whether the original payment method is still active.
If you still need assistance, contact [email protected] with your order information.
12. Contact Us
For questions about returns, refunds, or order issues, please contact our customer support team.
Company Name: BLAKLEY AETHER CLOUD LLC
Address: 550 WEST MAIN STREET, FRANKFORT, KY 40601, United States
Email: [email protected]
Phone: +1 (304) 356-6591
Support Hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time
Response Time: We aim to respond to customer inquiries within 1 business day during regular business days.
This policy is intended to provide clear information about returns and refunds for personalized and custom products. All requests are handled in accordance with the applicable policy and relevant legal requirements.