Privacy policy

Last updated: October 23, 2026

This Privacy Policy explains how Kavunoo collects, uses, stores, and protects personal information when you visit our website, place an order, submit customization details, or contact our customer support team.

Kavunoo offers personalized and custom products. Depending on the product you select, you may provide information such as names, custom text, photos, images, or other content needed to prepare your order.

We use personal information for purposes such as operating our website, processing and fulfilling orders, providing customer support, and maintaining our business operations, subject to applicable law.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

Contact Information

We may collect:

Name
Shipping address
Billing address
Email address
Phone number, when provided

Order Information

We may collect information related to your purchases, including:

Products purchased
Selected product options
Customization details
Order history
Shipping and delivery information
Order status
Return and refund records

Customization Information

When ordering personalized or custom products, you may submit:

Names and personalized text
Dates or short messages
Photos and images
Uploaded designs
Other content needed to customize your selected product

We use this information as reasonably necessary to process your order, prepare the requested customization, and provide related customer support.

Please upload only content you have the right to use and avoid submitting sensitive personal information that is not needed to complete your order.

Payment Information

Payments may be processed by third-party payment service providers.

We do not intentionally store complete payment card numbers, security codes, or other complete payment credentials on our own systems. Payment information is handled according to the practices and policies of the relevant payment providers.

Communications

We may collect information included in communications with us, such as:

Customer support messages
Email conversations
Product questions
Order-related inquiries
Return and refund requests
Other information you choose to provide when contacting us

Device and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser and device information
Pages viewed
General website activity
Referring website or source
Cookie identifiers and similar technical information, where applicable

2. How We Collect Information

We may collect information through the following methods.

Information You Provide

You may provide information when you:

Place an order
Enter product customization details
Upload a photo, image, or design
Contact customer support
Subscribe to available updates
Submit a question or request through our website

Automatic Collection

Cookies and similar technologies may collect certain information when you browse our website. These technologies may support website functionality, preferences, security, analytics, or other features, depending on the tools in use.

Service Providers

We may receive or process information through service providers that assist with payment processing, order fulfillment, shipping, website operations, customer support, analytics, and other business services.

3. How We Use Information

We may use personal information for the following purposes, as permitted by applicable law.

Order Processing and Fulfillment

We use relevant information to:

Process and confirm purchases
Prepare personalized and custom products
Communicate about orders
Arrange shipping and delivery
Provide order updates
Handle returns, refunds, and order-related concerns

Customer Support

We may use information to respond to questions, review customization details, investigate order concerns, and provide assistance before or after a purchase.

Website Operations and Improvement

Technical and usage information may help us:

Maintain website functionality
Troubleshoot technical issues
Improve website performance
Understand general shopping activity
Support website security and fraud prevention

Marketing Communications

Where permitted by law, and where any required consent has been obtained, we may use contact information to send product updates, store news, or promotional messages.

You can opt out of marketing emails by following the unsubscribe instructions included in the message. You may still receive essential communications about orders, transactions, or customer support.

Legal and Business Requirements

We may use information as reasonably necessary to comply with legal obligations, maintain business records, help prevent fraud or unauthorized activity, respond to lawful requests, resolve disputes, and protect our rights and operations.

4. How We Share Information

We do not sell personal information to third parties for their independent marketing purposes.

We may share relevant information with service providers and other parties when reasonably necessary to operate our business, fulfill orders, or meet legal obligations.

Payment Service Providers

Payment-related information may be processed by third-party providers that facilitate transactions and payment verification.

Order Fulfillment and Shipping Providers

We may share information such as your name, shipping address, and order details with providers involved in preparing, packing, or delivering your order.

For personalized products, relevant customization information, such as an uploaded image or custom text, may also be shared with providers who need it to prepare the item you ordered.

Website and Technical Service Providers

We may use service providers that help operate and maintain our website, provide customer support, analyze website performance, maintain security, or perform other necessary business functions.

These providers may process information on our behalf according to their services and applicable arrangements.

Legal Requirements and Business Protection

We may disclose information when required or permitted by applicable law, in response to valid legal processes, or when reasonably necessary to protect the rights, safety, property, or operations of our business or others.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve performance, understand general website usage, and support security.

Depending on the tools in use and your location, certain cookies or similar technologies may require your consent.

You can manage some cookie settings through your browser and, where available, through the website's cookie preferences. Blocking certain cookies may affect the functionality of some website features.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

Depending on the systems and services in use, these measures may include encrypted data transmission, access controls, and other security practices.

No method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary for purposes such as:

Processing and supporting orders
Preparing and fulfilling customized products
Providing customer service
Maintaining business and transaction records
Meeting legal or regulatory obligations
Resolving disputes
Preventing fraud or misuse

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer reasonably needed, we may delete it, anonymize it, or otherwise handle it in accordance with applicable requirements and our business practices.

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information through our website in circumstances that require parental or guardian involvement, please contact us so we can review the situation and take appropriate action.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information. These rights may include, where applicable:

Requesting access to personal information
Requesting correction of inaccurate information
Requesting deletion of eligible personal information
Opting out of marketing communications
Requesting information about how your personal information is collected, used, or shared
Exercising other privacy rights provided by applicable law

To submit a privacy-related request, contact us using the information in the Contact Us section below.

We may need to verify your identity before processing certain requests. Some information may need to be retained where permitted or required by law.

10. Visitors Outside the United States

Kavunoo is operated by a company based in the United States.

If you access our website from outside the United States, your information may be transferred to or processed in the United States or other locations where our service providers operate.

Privacy and data protection laws may differ between locations. Where applicable, we will handle personal information in accordance with relevant legal requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

Updates will be posted on this page, and the revised version will include an updated date where appropriate.

We encourage you to review this page periodically to stay informed about how we handle personal information.