Shipping policy

This Shipping Policy explains how Kavunoo processes, ships, and delivers orders for personalized and custom products.

Because some products require preparation based on customer-selected photos, text, designs, or other customization details, processing times may vary by product and order requirements.

If you have questions about shipping or an existing order, please contact our customer support team at [email protected].

Where We Ship

Kavunoo currently ships to eligible addresses within the contiguous United States, including the 48 connected states.

We do not currently ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
APO, FPO, or DPO military addresses
International destinations

Please confirm that your delivery address is eligible before placing an order.

Shipping Costs

Shipping fees are calculated based on your order total before applicable taxes.

Order Total	Shipping Cost
$50 or more	Free standard shipping
Under $50	$8 flat-rate standard shipping

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Custom Order Processing Time

Personalized and custom products may require additional preparation before shipment.

Most orders are processed within 1 to 3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will generally begin processing on the next available business day.

Processing times may vary depending on the selected product, customization details, order volume, and other order requirements.

Once your order ships, tracking information will be sent to the email address provided at checkout.

Estimated Delivery Time

After shipment, carrier transit typically takes approximately 5 to 8 business days.

The estimated total delivery timeframe is generally 6 to 11 business days, including order processing and shipping.

Delivery Stage	Estimated Time
Order processing	1 to 3 business days
Carrier transit	5 to 8 business days
Estimated total	6 to 11 business days

These timeframes are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on:

Delivery location
Carrier schedules and transportation conditions
Weather and seasonal shipping volume
Carrier or logistical delays
Other circumstances outside our reasonable control

Some destinations may require additional transit time.

Expedited Shipping

Kavunoo currently offers standard shipping only. Expedited and express shipping options are not available at this time.

Any changes to available shipping methods will be reflected in the shipping options shown at checkout.

Customs and Additional Charges

This policy applies to domestic shipments to eligible addresses within the contiguous United States.

International customs duties and import taxes do not generally apply to domestic shipments covered by this policy. Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

If you have not received tracking information within 4 business days after placing your order, please:

Check your spam or junk email folder.
Confirm that your email address was entered correctly.
Contact our support team with your order number.

We will review the available order information and assist you with your inquiry.

Shipping Delays

Delivery estimates are provided for general guidance and are not guaranteed.

Delays may occasionally occur because of circumstances outside our reasonable control, including severe weather, carrier disruptions, holiday shipping volume, transportation issues, or other unexpected events.

If your order has not arrived within 12 business days from the order date, please contact us with your order number. Our support team will review the available shipping information and help you understand the next steps.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect item, or is missing a component, please contact us within 7 days of delivery.

To help us review your request, please provide:

Your order number
A description of the issue
Photos of the product, where applicable
Photos of the packaging, if relevant

Please contact our support team before returning an item. We will review the information and provide instructions based on the circumstances and applicable policies.

Shipping Address Accuracy

Please review your shipping address carefully before submitting your order.

For personalized and custom products, changes may not always be possible once order processing or preparation has begun.

If you notice an error in your shipping address or order details, contact us as soon as possible. We will review your request based on the current order status, although changes cannot be guaranteed.